Last Updated: 14-Oct-2025
Welcome to O E-Rickshaw (“we,” “our,” “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website, mobile app, and e-rickshaw cab services (collectively referred to as the “Services”).
By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.
We collect the following types of information to provide and improve our Services:
Name
Mobile number
Email address
Pickup and drop-off locations
Payment details (if applicable)
Profile photo (optional for user accounts)
IP address
Browser type and version
Mobile device details
Location information (when you enable GPS access)
Cookies and usage data
Trip history, including pickup and drop-off points, time, distance, and fare details.
We use your information to:
Process and manage ride bookings
Communicate with you about your trips, promotions, or updates
Improve our website, app, and service performance
Ensure passenger and driver safety
Handle payments, billing, and refunds
Comply with legal and regulatory requirements
We value your privacy and do not sell your personal information. However, we may share data in the following cases:
With drivers: To facilitate ride bookings and ensure proper communication.
With service providers: Such as payment gateways, customer support, and data analytics partners.
With authorities: When required by law or for safety and fraud prevention.
With business partners: For marketing or operational purposes, only with your consent.
We use standard security measures to protect your information from unauthorized access, misuse, or loss. However, please note that no method of data transmission over the internet is completely secure. You are responsible for keeping your account login details confidential.
Our website and app may use cookies or similar technologies to enhance user experience, remember preferences, and analyze usage patterns. You can disable cookies through your browser settings, but some features may not work properly.
You have the right to:
Access and review the personal data we hold about you.
Request corrections to inaccurate or incomplete information.
Withdraw your consent or request deletion of your data (subject to legal obligations).
Opt out of marketing communications at any time.
To exercise these rights, please contact us at support@oe-rickshaw.xyz.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. After that, your data will be securely deleted or anonymized.
Our website or app may contain links to external sites. We are not responsible for the content, privacy practices, or security of these third-party websites.
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated date. Continued use of our Services after changes means you accept the revised policy.
If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:
📧 support@oe-rickshaw.xyz