Last Updated: [14-Oct-2025]
Welcome to O E-rickshaw (“we,” “our,” or “us”). These Terms and Conditions (“Terms”) govern your use of our website, our mobile application , and the services we provide, including e-rickshaw cab booking, rides, and related transportation services (collectively referred to as the “Services”).
By accessing or using our Services, you agree to these Terms. If you do not agree, please do not use our website or services.
You must be at least 18 years old to use our Services.
You agree to provide accurate, complete, and up-to-date information when booking a ride or creating an account.
You agree to use our Services only for lawful purposes and in compliance with all applicable laws and regulations.
All bookings are subject to availability and confirmation.
Fares are calculated based on distance, time, traffic, and other applicable charges.
Payments can be made via cash, digital wallet, or other methods specified on our platform.
Any additional waiting time or route changes may affect the final fare.
Users can cancel rides within the time limit specified in the app or website.
Cancellation fees may apply for last-minute cancellations.
Refunds, if applicable, will be processed as per our Cancellation & Refund Policy.
Passengers must behave respectfully and avoid any illegal or offensive behavior.
Damaging the e-rickshaw or engaging in misconduct may result in penalties or legal action.
Please ensure you have all your belongings before leaving the vehicle. We are not responsible for lost items.
Our drivers are trained and verified as per company standards.
If you experience any inappropriate behavior, safety concern, or issue, please report it immediately through Email:- oerickshaw@gmail.com
O E-rickshaw acts as a transportation facilitator and is not responsible for delays, accidents, traffic conditions, or third-party actions.
We are not liable for any indirect, incidental, or consequential damages arising from the use of our Services.
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.
We reserve the right to update or modify these Terms at any time without prior notice. The revised Terms will be effective immediately upon posting on our website. Your continued use of our Services constitutes acceptance of the updated Terms.
We may suspend or terminate your access to our Services at any time if we believe you have violated these Terms or engaged in fraudulent or harmful behavior.
These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.